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Updated Procedures
Updates to our Same-day Appointments & Blood Test Results Procedures
Dear Patient,
We hope this letter finds you in good health. We are writing to inform you about our updated procedure for booking same-day appointments and requesting blood test results, to ensure a smoother and more efficient service for everyone.
Same-day Appointments
For same-day appointments, our reception team will ask you a few questions about your health concerns to ensure you are triaged and booked with the most appropriate clinician. All same-day appointments will be available to book from 8am to 1pm.
We encourage you to contact us during these hours to schedule your appointment. Please note that after 1pm, same-day appointments will only be available for urgent cases or vulnerable patients.
Blood Test Results
To ensure that we provide you with the best possible service and to manage our resources efficiently, we kindly request that you call for your blood test results between 2pm and 4pm every day. You are able to receive your blood test results conveniently through the NHS app. This service allows you to access your results quickly and securely, without the need to wait in phone queues. This is part of our ongoing commitment to making your healthcare experience as smooth and efficient as possible.
We understand that waiting for test results can be stressful, and we appreciate your cooperation in adhering to this schedule. If you have any urgent concerns outside of these hours, please do not hesitate to contact us, and we will do our best to assist you.
Current pressure facing GP surgeries
We also want to take this opportunity to share some important information about the current pressures facing GP surgeries. Across the country, GP practices are experiencing significant strain due to rising demand, a shortage of GPs, and challenges in recruiting and retaining staff. These pressures can impact our ability to provide timely appointments and services.
To help alleviate some of this pressure and ensure you receive the care you need, we encourage you to explore other available healthcare services outside of our GP practice. These services include:
- Pharmacies: For minor ailments and medication advice.
- NHS 111: For urgent medical advice and guidance on the best care options.
- Walk-in Centres and Urgent Treatment Centres: For non-life-threatening conditions that require immediate attention.
- Online GP Services: For consultations and prescriptions without needing to visit the practice.
We appreciate your cooperation and understanding as we strive to provide the best possible care. Should you have any questions or need further assistance, please do not hesitate to contact our reception team.
Kind Regards,
Yalding Surgery
Published: Dec 5, 2024